Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Are all watches sold on your site authentic?
Absolutely. Every timepiece in our collection undergoes a rigorous multi-point inspection by our certified master watchmakers to ensure 100% authenticity and original parts.
What kind of warranty do you provide?
We offer a comprehensive 24-month limited warranty on all watches, covering internal movement defects and mechanical issues from the date of purchase.
How do you handle shipping for high-value items?
All orders are shipped via premium courier services with full insurance and door-to-door tracking. A signature from an adult is required upon delivery to ensure maximum security.
What is your return policy for luxury watches?
We offer a 14-day return window for a full refund or exchange, provided the watch is returned in its original, unworn condition with all security tags, boxes, and documentation intact.
Can I have my watch resized before shipping?
Yes, we provide complimentary bracelet resizing. Simply specify your wrist measurement in the order notes, and our technicians will adjust it before dispatch. We will include any removed links in the package.
Do you offer international shipping?
We ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.